Refund policy
Eligibility for Returns
You may request a return within 30 days of delivery.
To initiate a return, notify us by phone or email:
- Phone: +1844-455-4327
- Email: support@equipmentnation.com
Notification must occur within 30 days of the delivery date; returns requested after this period will not be accepted.
Condition of Returned Items
Equipment must be returned in the same, undamaged condition in which it was received.
Returns of items that are damaged, modified, or missing components will be refused or subject to additional fees.
Return Shipping
Customers are responsible for all return shipping costs unless the item is defective or damaged upon arrival.
We recommend using a freight carrier with tracking and insurance; Equipment Nation is not responsible for items lost or damaged in transit back to our warehouse.
Restocking Fee
A 10% restocking fee applies to all returns where the product is functioning as intended.
Refund Process
Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.
Approved refunds will be processed within 7 business days of inspection.
Refunds will be issued to your original method of payment, minus the restocking fee and your return shipping charges.
Damaged or Defective Items
If your equipment arrives damaged or becomes defective within 30 days of delivery, contact us immediately.
In these cases, Equipment Nation will cover all freight costs for return and replacement.
Non‑Returnable Items
Custom‑built or specially ordered equipment may not be eligible for return.
Any exceptions must be approved in writing prior to purchase.
How to Initiate a Return
1. Contact us within 30 days of delivery:
- Phone: +1844-455-4327
- Email: support@equipmentnation.com
2. Provide your order number, item model (e.g., EB12E), date of delivery, and reason for return.
3. Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping.