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Shipping policy

Shipping Policy

Every Equipment Nation order ships new, directly from the manufacturer's or authorized distributor's warehouse, by freight truck or parcel carrier depending on size. The shipping cost shown at checkout is what you pay. If a special delivery request would cost more, we'll contact you for approval before we ship.

Shipping Cost

  • Free freight on all orders over $500 to the 48 contiguous U.S. states.
  • Orders under $500 ship for a flat $150.
  • Liftgate delivery is $150. Choose it at checkout if you don't have a loading dock or a forklift to unload a pallet.
  • Warehouse pickup: available on select items at no charge. If pickup is offered, you'll see it on the product page, and we'll arrange a time with you.

Free shipping does not cover:

  • Deliveries to Alaska, Hawaii, Puerto Rico or remote areas
  • Expedited shipping
  • Liftgate, inside delivery or white glove service
    We'll tell you before shipping if any extra charge applies.

Processing and Delivery Time

Orders are processed within 1 business day. In-stock items usually leave the warehouse within 3 to 10 business days, depending on the brand and the item. Freight transit time then depends on your location. Built-to-order items can take longer, and we'll confirm the timing with you before you pay. You'll get tracking as soon as your order ships.

Multiple Shipments

If your order includes items from different brands or warehouses, they may arrive in separate shipments. You pay shipping only once, based on your order total at checkout.

Where We Ship

We ship to businesses and residences in the 48 contiguous U.S. states. We can't deliver to P.O. boxes. For Alaska, Hawaii, Puerto Rico or remote areas, contact us for a quote.

Shipping Address Guidelines

  • Double-check your shipping address before placing your order.
  • For business deliveries, include the full business name.
  • Include a phone number the driver can call to schedule delivery.
  • Home-based businesses are treated as residential addresses.

Commercial vs. Residential Delivery

  • Commercial address: a business location open during standard business hours, usually with a loading dock or forklift on site.
  • Residential address: homes, apartments, schools, churches and farms, even if a business operates there. Residential deliveries without a dock or forklift usually need liftgate service.

Using Your Own Freight Carrier

Prefer your own carrier or freight account? Send us the carrier name and account number before your order ships and we'll use it.

Expedited Shipping and Special Requests

Need faster delivery, a specific delivery window, inside delivery or white glove service? Contact us for a quote before your order ships.

Accepting a Freight Delivery

When your freight delivery arrives:

  1. Inspect the shipment thoroughly before you sign the delivery receipt.
  2. Check that everything matches your order and look for any damage or missing items.
  3. Take photos and write any damage on the delivery receipt, even if it looks minor.
  4. If everything looks good, write "Subject to Inspection" next to your signature.
  5. Report any concealed damage within 3 business days of delivery.

If your shipment arrives damaged:

  • Refuse the shipment, document the damage and contact us right away, or
  • Accept it with the damage noted on the delivery receipt and contact us to start a claim.

Liftgate Service

A liftgate is needed for any freight delivery to a location without a loading dock or forklift. The driver lowers your shipment to the ground at the curb. Liftgate service does not include moving the shipment inside. You can add it at checkout for $150.

Questions?

We're here to help, Monday to Friday, 9 AM to 5 PM ET.
Phone: +1844-455-4327
Email: support@equipmentnation.com