Product Quality Guarantee
At Equipment Nation, we stand behind the quality of every product we sell. Your satisfaction and confidence in your purchase are our top priorities.
Our Guarantee:
We guarantee that all products sold through Equipment Nation are:
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Brand new, never used or refurbished (unless clearly stated otherwise).
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Manufactured to the highest industry standards and specifications.
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Free from defects in materials and workmanship at the time of delivery.
If you receive a product that does not meet these standards, we will work quickly to make it right.
What’s Covered:
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Manufacturing defects
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Material defects
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Damage that occurred before you received the product
What’s Not Covered:
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Damage from improper use, installation, or maintenance
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Normal wear and tear
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Modifications or alterations to the product after purchase
Our Commitment to You:
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Replacement or Repair: If a product arrives defective, we will replace it or arrange for repairs at no cost to you (subject to manufacturer policies).
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Refund Option: In rare cases where replacement is not possible, a full or partial refund may be offered.
How to Submit a Claim:
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Contact our customer support team at support@equipmentnation.com within 7 days of receiving your order.
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Provide your order number, a description of the issue, and photos if possible.
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Our team will guide you through the next steps.